Consulting Service Practices

ITSM/ITIL (IT Service Management/IT Infrastructure Library) offers a systematic, professional approach to the management of IT services.

TPG has adopted and embraced this approach to help our clients realize such benefits as:

• Increased customer satisfaction with IT services
• Reduced risk of not meeting business requirements for IT services
• Reducing cost to serve
• Reduced costs when developing procedures and practices within an organization
• Better communication and information flows between IT staff and customers
• More precise standards and guidance for IT staff
• Greater productivity and better use of skills and experience
• Greater success through a quality approach to IT services
• Compliance and Governance

There are also benefits to the end users of IT services, such as:

• Reassurance that IT services comply with documented procedures that can be audited
• Confidence in the reliability and quality of IT services, enabling each end user to meet business objectives
• Identification of contact points for dealing with inquiries or changing requirements
• Clear articulation of the value of the IT services and performance against specific service level agreements

ITIL/ITSM underscores the importance of providing IT services that satisfy business needs in a cost-effective manner.

We provide Consulting Services to the IT Organization, Shared Services, Service Management groups, Service Desk/Help Desk and Call Centers in the area’s of ITSM,ITIL,BS, and ISO. 

The Services we deliver are comprehensive, but a few include:

ITSM/ITIL Strategy, design and implementation consulting

Assessments and Baselines (Gap Analysis)

Tool assessments

Service Support Consulting Services

• Change Management
• Release Management
• Configuration Management
• Problem Management
• Incident Management

Service Delivery Consulting Services

• Service Level Management
• Capacity Management
• Availability Management
• IT Financial Management
• IT Business Continuity Management